The Experience Performance Era is Here.
Executives don’t care about surveys.
They care about revenue, cost, and churn.
The Experience Performance System™ is the first operating system built to turn customer friction into measurable P&L impact.
The 12 Models That Power Experience Performance
Stop Managing. Start Performing.
The gap between Experience Management and the Experience Performance System™ isn’t cosmetic. It’s existential.
While XM teams measure and monitor, competitors are already executing.
While you’re chasing NPS points, they’re quantifying friction in dollars.
While you’re waiting for buy-in, they’re stacking wins that protect and grow the P&L.
The cost of staying in the old model? Lost revenue, higher churn, rising costs, and a team that gets sidelined when strategy decisions are made.
EPS isn’t optional anymore, it’s the system that keeps CX relevant, funded, and indispensable in the boardroom.
One System. Every Model Driving Business Outcomes.
Connect your signals, frictions, and business cases into a repeatable engine that executives can’t ignore.
Start with signals → capture customer and employee reality.
Turn friction into business cases → tie pain directly to P&L outcomes.
Prioritize and align → focus only on what moves revenue, cost, and risk.
Execute through pods → agile teams delivering outcomes at the speed of the customer.
Scale wins and close the loop → influence, feedback, and continuous value creation.
This isn’t reporting CX.
This is performing business outcomes — again and again.
Traditional Experience Management vs Experience Performance System
The Experience Performance System™ isn’t theory. It’s a complete operating system.
Each model solves a specific failure of traditional CX, and together they create a closed loop that connects customer signals to business outcomes.
Capture reality through customer and employee signals.
Turn friction into business cases executives can’t ignore.
Build champions and pods to drive execution at the speed of the customer.
Prioritize and scale wins across journeys, teams, and markets.
Close the loop with influence, feedback, and even agentic AI.
EPS is the bridge from insights management to business performance.
