CX motivation is broken.

Most “CX inspiration” tells you to:

• Care more

• Listen harder

• Believe in yourself

None of that fixes:

• Revenue leakage

• Friction drag

• Slow decision velocity

• Executive indifference

This isn’t that.

The EPS Quote Calendar is built for CX leaders operating in Experience Era 3.0 - where execution, speed, and business impact matter more than sentiment.

What This Is

A 52-week quote calendar grounded in the Experience Performance System (EPS) designed to rewire how you think, speak, and act as a CX leader.

Each quote reinforces a simple truth:

“Experience is not something you manage.
It’s something you perform.”

No nostalgia.
No vanity metrics.
No survey worship.

Just performance language you can deploy every week.

What You’ll Get (PDF)

✔ 52 performance-driven EPS quotes
✔ Designed for weekly reflection or posting
✔ Language rooted in:

• Friction → value

• Signals → decisions

• Outcomes → credibility

• Speed → advantage

✔ Use it as:

• A weekly leadership reset

• A deck or meeting opener

• A team mindset anchor

• A physical print or desk reminder

Who This Is For

This is for you if:

• You’re done being the “voice of the customer” with no authority

• You want CX to hit revenue, cost, and risk

• You’re building influence without owning a P&L

• You believe CX should move the business, not just measure it

This is not for:

• Survey operators

• NPS score chasers

• CX theater performers

Why I Created This

After years inside executive rooms, one thing became clear:

CX doesn’t lose influence because leaders don’t care.
CX loses influence because it doesn’t translate into performance.

The Experience Performance System exists to fix that.

This quote calendar is a weekly reminder to think like a business operator not an insights reporter.