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See how your language either earns influence or quietly loses it
The CX Influence Ratio™ Worksheet helps you audit how you communicate and exposes the hidden reason your insights may not be driving action.
Using a simple but revealing exercise, you’ll:
Measure the balance between CX language and business language in your reports
Identify where insight-heavy communication is diluting influence
Reframe your messaging to align with revenue, cost, risk, and KPIs
Build awareness of how your words shape credibility and ownership
Most CX leaders don’t struggle with insight quality.
They struggle with translation.
This worksheet shows you, in black and white, whether your communication is moving the business forward or keeping CX stuck in reporting mode.
See how your language either earns influence or quietly loses it
The CX Influence Ratio™ Worksheet helps you audit how you communicate and exposes the hidden reason your insights may not be driving action.
Using a simple but revealing exercise, you’ll:
Measure the balance between CX language and business language in your reports
Identify where insight-heavy communication is diluting influence
Reframe your messaging to align with revenue, cost, risk, and KPIs
Build awareness of how your words shape credibility and ownership
Most CX leaders don’t struggle with insight quality.
They struggle with translation.
This worksheet shows you, in black and white, whether your communication is moving the business forward or keeping CX stuck in reporting mode.